ISPI--South Florida Gold Coast Chapter is the tri-county local chapter of the International Society for Performance Improvement for Miami-Dade, Broward and Palm Beach counties. ISPI is made up of a group of professionals dedicated to improving productivity and performance.

Human: the individuals and groups that make up our organizations.
Performance: activities and measurable outcomes.
Technology: a systematic and systemic approach to solve practical problems.

Human Performance Technology (HPT) is a systematic approach to improving productivity. By using a set of methods and procedures, HPT realizes opportunities related to the performance of people. HPT can be applied to individuals, small groups, large corporations and society to effectively influence human behavior in the most cost-effective way.

HPT focuses on outcomes. Focusing on outcomes, that is results, allows for questioning, confirming, and reconfirming that people share the same vision and goals, the job procedures support productivity, efficiency, and quality, and that people have the knowledge, skills, and motivation they require.

Where is there an opportunity or a performance gap, a difference between the present and the desired levels of performance? Outcomes or results of an intervention will be measured to determine whether or not performance has improved. Sometimes it is necessary to challenge the assumed answer to a problem or the expected event or activity of an intervention and instead focus on the accomplishment or business need that is the client's true priority.

ISPI makes a difference to people by helping them grow into skilled professionals who use integrated and sytematic approaches to add value to their organizations and the profession. Whether designing training programs, building selection or incentive systems, assisting organizations in their own redesign, or a myriad of interventions, ISPI members and meetings produce results.